Ecommerce Fulfilment Services

Ecommerce Platform

Strategies for Effective Communication with E-commerce Customers

An ecommerce platform is a software tool that allows businesses to sell products and services online. It provides the infrastructure needed to conduct business over the Internet, allowing businesses to manage their online sales, operations, and customer relationships. They encompass a wide range of functionalities, such as product cataloguing, inventory management, shopping cart functionality, and payment processing.

Types of Ecommerce Platforms

Ecommerce platforms can be primarily classified into four types:

  1. On-Premise Ecommerce Platforms: These platforms require businesses to host and maintain the software on their own servers. They offer high levels of customisation but need significant IT resources and upfront investment.
  2. SaaS Ecommerce Platforms: Software as a Service (SaaS) platforms are hosted on the provider’s servers and offer businesses access via the internet. They are user-friendly, require less technical know-how, and have predictable costs.
  3. Open-Source Ecommerce Platforms: These platforms provide businesses with the source code, allowing high levels of customisation. However, they may require a high level of technical expertise and can have hidden costs related to development and maintenance.
  4. Headless Ecommerce Platforms: These platforms separate the front-end and back-end of an ecommerce site, allowing businesses to customise the customer-facing aspects without affecting the backend operations.

Examples of ecommerce platforms are Woocommerce and Shopify.

More Fulfilment Terms

First mile delivery refers to the initial stage of the delivery process, where the items are collected from the seller and transported to the courier's warehouse or directly to the distribution centre.
Incoterms, short for "International Commercial Terms", are a set of rules.

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