Ecommerce Fulfilment Services

Fulfilment Glossary

Use our fulfilment glossary to learn more about industry terms, acronyms and methods from our fulfilment experts.

B2B Fulfilment refers to "Business to Business" fulfilment. This is a process where a company fulfils orders to other businesses rather than individual consumers.
A backorder happens when a customer orders a product, but it's not in stock.
The Bill of Lading (BOL) is a legal document issued by a carrier to a shipper.
Bulk shipping refers to sending large quantities of goods together.
Cart abandonment rate represents the percentage of online shoppers who add items to their cart but leave the website before completing the purchase.
The checkout process is the final step in online shopping, where customers complete their purchases.
A courier service is a type of professional delivery service that ensures the quick, secure, and efficient transportation of items from one location to another.
Delivered at Place (DAP) shipping is when the seller delivers the goods to a specified place, but the buyer handles the import duties.
DDP, or Delivery Duty Paid Shipping, is where the seller takes on all the shipping responsibilities and costs.
Demand forecasting is predicting future customer demand for products or services.
Direct to Retail refers to the business model where manufacturers or producers sell their products directly to retail stores.
Direct-to-Consumer, often shortened to D2C, is a business model where companies sell products directly to customers.
A Distribution Centre is a dedicated space where goods are dispatched to the final customers or retail outlets.
Dropshipping is a retail method where a store doesn't keep the products it sells in stock.
Ecommerce, short for electronic commerce, refers to the buying and selling of goods or services using the internet and the transfer of money and data to execute these transactions
Ecommerce analysis involves gathering, analysing, and interpreting data types and metrics to gain insights into your online store's performance.
An ecommerce platform is a software tool that allows businesses to sell products and services online.
First mile delivery refers to the initial stage of the delivery process, where the items are collected from the seller and transported to the courier's warehouse or directly to the distribution centre.
Flat rate shipping is a fixed cost for shipping, regardless of the package’s weight or size.
Freight forwarding is the process of organising the shipment of goods from one place to another.
Fulfilment cost refers to the total expenses associated with completing a customer order in an ecommerce business
A fulfilment partner refers to a third-party company that handles the storage, picking, packing, and shipping of products on behalf of another business
The Import One-Stop Shop (IOSS) is a scheme introduced by the European Union (EU) on 1 July 2021.
Incoterms, short for "International Commercial Terms", are a set of rules.
Inventory carrying cost, also known as inventory holding cost, refers to the total cost that a business incurs to store and maintain its inventory over a certain period in fulfilment and logistics.
Just-In-Time (JIT) Inventory is a production strategy that aims to improve a business's ROI by reducing in-process inventory and its associated carrying costs.
Kitting is an essential process in fulfilment that involves gathering individual items together to create a ready-to-ship 'kit'.
Last mile delivery describes the final leg of a product's delivery process from the supplier to the consumer.
Line Haul refers to the movement of goods or freight from one place to another, typically over long distances.
Logistics planning involves a lot of key components in the supply chain.
A "marketplace" is a term used to describe a platform where transactions between buyers and sellers take place.
MOQ is the smallest number of products you can purchase in one order from a supplier.
Multi-channel fulfilment refers to the process of managing and delivering orders to customers from multiple sales channels.
The Net Performer Score (NPS) is a valuable metric utilised by businesses to gauge the loyalty of their customer base.
Omnichannel Retailing refers to a retail strategy that integrates different methods of shopping available to consumers. This could be through online channels such as from a mobile app, a website, telephone, or physically visiting a brick-and-mortar store.
Order accuracy is a metric representing the percentage of orders that are correctly fulfilled without any errors
Order consolidation refers to the practice of combining multiple orders destined for the same location into a single shipment in the field of logistics and fulfilment.
Order cycle time refers to the total time taken from when an order is placed by a customer to when the product is delivered to them in the fulfilment industry.
Order fulfilment refers to the steps involved in receiving, processing, and delivering orders to end customers.
A payment gateway is a technology used in e-commerce to authorise credit card or direct payment processing for online businesses and online retailers
Product Bundles refer to a marketing strategy wherein several products are grouped together and sold as a single combined unit.
Returns management is how you deal with products that your customers decide to send back.
Shipping confirmation refers to the notification sent by a seller to inform a buyer that their order has been dispatched.
Standard shipping rates depend on the package’s weight, dimensions, and distance it needs to travel.
A stock audit is a process used by businesses to verify the quantity and value of physical stock within their premises.
Stock control includes ordering, storing and tracking inventory to to ensure stock levels remain consistent.
A stockout, also known as an out-of-stock situation, is a situation where an item that is expected to be in stock is not
Supply Chain Technology refers to the tools, systems, and solutions designed to streamline and optimise supply chain processes.
Sustainable fulfilment aims to reduce environmental impact by using eco-friendly practices and materials in the order fulfilment process.
Third-Party Logistics (3PL) allows businesses to outsource logistics operations including warehousing, shipping, and inventory management.
Vendor Managed Inventory (VMI) is a supply chain practice where the inventory is managed by the supplier, rather than by the retailer.
Warehouse management is a term that refers to the processes and systems that optimise warehouse functions.
A Warehouse Management System (WMS) is a software solution designed to support and optimise warehouse functionality and distribution centre management.

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