Ecommerce Fulfilment Services

Order Processing Time

order processing time

Order processing time is the duration between when a customer places an order and when that order is dispatched from the warehouse or fulfilment centre. It’s a useful metric in supply chain management and eCommerce, as it directly impacts customer satisfaction and operational efficiency.

Components of Order Processing Time

Order Verification

The initial step involves verifying the order details, such as payment information and the accuracy of the order. This stage will prevent fraud and errors.


This involves locating and collecting the ordered items from their respective places within the warehouse.


Once picked, items are securely packed for shipment. This stage includes selecting the right packaging material to ensure the items’ safety during transit.

Labelling and Documentation

Shipping labels and any necessary documentation are prepared. This includes invoices, customs documents for international orders, and any special instructions.

Dispatch Preparation

The final step before an order leaves the facility involves the sorting and grouping of packages for different destinations to streamline the delivery process.

Significance of Order Processing Time

Customer Expectations

In today’s fast-paced market, customers expect quick and reliable service. Shorter order processing times can significantly improve customer satisfaction and loyalty.

Competitive Advantage

Businesses that achieve efficient order processing can stand out in the marketplace, attracting more customers through the promise of fast delivery.

Inventory Management

Effective order processing helps in better inventory management, ensuring that stock levels are accurate and reducing the risk of overselling or stockouts.

More Fulfilment Terms

Warehouse management is a term that refers to the processes and systems that optimise warehouse functions.
A Stock Keeping Unit (SKU) is an identifier for each distinct product and service that can be purchased in business.

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